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Free Shipping + Free Returns (USA & Canada)

FAQ

Orders

What payment methods do you accept?

We accept all major credit cards, Paypal, and payments through Klarna. 

Please note, you can only use one form of payment per order, with the exception of Gift Cards. Only Sunday Citizen Gift Cards are accepted.

Will I be charged a Sales Tax?

Sales Tax is dependent on the State that you are buying from. Once you provide your shipping address during checkout, we will automatically calculate the sales tax (if applicable).

When do I get charged?

You will be charged the moment you place your order.

What if I need to modify my order?

We begin fulfilling orders as soon as they are placed. We also do not store your credit card information. This means, unfortunately, we cannot process changes or cancel orders after they are placed.

Not to worry! To add items, simply place a new order. To return an item once it has arrived, simply visit our return and refund policy within 90 days and send it back to us for a full refund. We offer free returns (U.S. & Canada), no questions asked.

What is Klarna?

Klarna allows you to split your purchase into 4 payments that will be automatically charged to your card every 2 weeks. There is no interest, and there are no hidden fees.

How does Klarna work?

Paying with Klarna is easy; just choose the cozy product you want, add it to your bag, and select the “Pay with Klarna” option at checkout. Your payment will be divided into 4 installments that will be automatically charged to your credit or debit card every 2 weeks. No sign up required.

Shipping

What is your shipping policy

We currently offer free shipping on all orders within the 50 U.S. States and Canada. 

For international orders, shipping rates will vary according to the carrier, taking into account weight, distance, tax and duties. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled (shipped out), you will receive an email notification with your shipment tracking information.

How long does it take for orders to ship out?

All orders are fulfilled (shipped out) within 1-3 business days from the date your order is placed. They should then arrive within 2-10 days of fulfillment, depending on your location.

I received a box with only one item from my order. Where is the rest of my order?

If you’ve ordered multiple items, it is not uncommon to receive them in multiple boxes. This can happen for logistics purposes, or due to some of your items being shipped from different warehouses. Never fear - the rest is on its way!

How can I track my shipment?

Once your order has been shipped out from our Sunday Citizen warehouse, you will receive an email notification with a tracking number from one of the carriers we work with. 

If there is a problem with tracking your order, please feel free to contact us at hello@sundaycitizen.co

Returns/Exchanges

What's your return policy?

Our "90 days to fall in love" promise means that if you're not entirely happy with your purchase, you can simply return it (no questions asked) within 90 days.Returned items must be postmarked within 90 days of delivery to be eligible for a refund. 

We only have three exceptions: we do not accept returns on final sale items, gift cards, and international orders.

All returns will be refunded to the original method of payment.

When will I receive my refund?

Refund requests will normally take 10-14 days to process. Once your refund has been processed, the full amount will appear back in your account within 3 to 5 business days (depending on your bank or credit card company).

My product is damaged. What can I do?

We take great pride and care in the exceptional quality of our products. If your product arrives damaged, please don’t hesitate to contact us at hello@sundaycitizen.co, and request a return/exchange at: https://sundaycitizen.co/pages/returns

Our Company

Who are we?

We are a fourth-generation textile family with one mission: to spark moments of joy through comfortable things. At Sunday Citizen, we believe your home should feel as good as it looks. That’s why we’ve purposefully crafted our own fabric blends, through months of rigorous testing, to produce bedding, home + decor, loungewear, and wellness collections that are not only incredibly soft and cozy, but also practical and durable.

Read about Our Story

How are your products made?

As textile experts, we know not all materials are created equal; that’s why we are directly involved in the development, design and manufacturing process of our own fabrics and products (as opposed to buying what’s already out there).

Where are your products made?

We carefully and personally select each one of our factories, through a hands-on sourcing and inspection process. Most of our products are made in China, while other collections are made in Colombia and Portugal.

Comforters

What sizes do your comforters come in?

The majority of our comforters come in two different sizes: Full/Queen, and King/Cal King. Our Snug Comforter also comes in Twin Size. 

Check out our Size Guide on each Comforter page (just above the Add to Bag button) to see the exact dimensions of each size.

What is the comforter filling made of?

Sunday Citizen’s comforters feature a unique, super plush and eco-friendly filling made from 50+ recycled PET plastic bottles per comforter. That means 50+ less plastic bottles contaminating our oceans (and high quality comfort for you). Beautiful inside and out.

How should I wash my comforter?

Machine wash in the following types of washing machines: 

- Top load machine - 3.5 cubic feet capacity or more.

- Front load machine - 4.8 to 5.0 cubic feet capacity.

Load the comforter into the basket, making sure it is evenly distributed. Pick your preferred washing option and select a low or no spin cycle. If, at any point, the washer starts to shake a lot, stop the cycle, open the door and try to improve the distribution of the comforter (without removing it). Start the machine again on a spin cycle only (low).

Once this cycle is complete, without opening the door, start another low spin cycle. You can do this once or twice. This will help drain a lot of water, in order to make the drying process faster. Once finished, put the comforter in the dryer.

What is the difference between a comforter and a duvet?

A comforter is a ready-stuffed, quilted blanket which acts as an all-in-one bedding top layer. 

Conversely, a duvet consists of two separate elements:

1. the duvet “insert” itself, which is usually plain white, filled and quilted.

2. a duvet cover that protects the duvet. This part is customizable (with different patterns, designs, colors and textures) and actually comes into contact with your body as you sleep.

To learn more, check out our blog post: Duvets Vs Comforters - Everything You Need to Know.

Why does my comforter come vacuum packed?

We vacuum pack our comforters to occupy less space; this means more efficient shipping, less waste, and a decreased carbon footprint (yay!). 

When you unpack your comforter, it may take a day or two to spring back into its original, fluffy shape. Rest easy, it’ll happen! 

If, for any reason, yours does not fully expand, please let us know and we'll make sure to make it right.

Weighted Blankets

What size and weight options do you have for weighted blankets?

Our Snug Crystal Weighted Blanket comes in 2 different sizes - Throw Size and Queen/King Bed size - and 4 different weight options: 10Ibs, 15lbs, 20lbs, and 35lbs.

Our Bamboo Crystal Weighted Blanket comes in 1 size only - Throw Size - and 2 different weight options - 10Ibs, 15lbs, and 20lbs.

What weight is best for me?

For best results, experts suggest that weighted blankets should be around 10% of your total body weight.

Do your weighted blankets come with a cover?

Yes, each weighted blanket comes with a weighted insert and a removable, machine washable cover.

What are the benefits of weighted blankets?

Weighted blankets exert a gentle pressure on your body to make you feel safe, comforted and relaxed. As a result, they can reduce feelings of anxiety, enable better sleep and even help to alleviate chronic pain or certain neurological conditions.

How long does it take to get used to sleeping with a weighted blanket?

If you’ve never used a weighted blanket before, you may wish to start by first covering your legs, and then gradually covering more of your body as you get used to the feeling. It may take around a week to adjust to sleeping with a weighted blanket, and you should start to feel maximum benefits after two to three weeks of regular use.

Can weighted blankets be used by everyone?

Weighted blankets are safe for use by almost everyone (including pregnant women), excluding young children, seniors, and those who suffer from conditions such as sleep apnea or respiratory issues. If you have any doubts, always consult with a doctor.

What are your weighted blankets filled with?

Our Crystal Weighted Blankets are filled with high quality glass beads and thousands of tiny pieces of Clear Quartz, Rose Quartz and Amethyst, to harness natural healing energy and make you feel amazing.

Sheets

What are your sheets made of?

Our Premium Bamboo Sheets are made from silky soft and sustainable viscose from bamboo.

How should I wash my sheets?

Machine wash your sheets on cold. Do not use fabric softeners or bleach, so as not to damage the fabric. Tumble dry on low.

How can I get wrinkles out of my sheets?

Natural fibers, such as viscose from bamboo, tend to wrinkle. Using a softener on your sheets before tumble drying may help reduce wrinkles.

Pillows

Why do my pillows come vacuum packed?

We vacuum pack our pillows to occupy less space; this means more efficient shipping, less waste, and a decreased carbon footprint (yay!). 

When you unpack your product, it may take a day or two to spring back into its original, fluffy shape. Rest easy, it’ll happen! 

If, for any reason, yours does not fully expand, please let us know and we'll make sure to make it right.

How should I fluff my pillows after vacuum packing?

We recommend letting your pillows sit for 24 hours, to allow them to naturally expand. 

If they haven’t fluffed up fully after this time, remove your pillow cover and put your pillows into the dryer for 5-10 minutes on a low, tumble dry setting. This will make them softer and fuller.

Can I wash my pillows?

All of our pillows have a machine washable, removable cover. Machine wash this cover on a cold setting, gentle cycle, with like colors. Do not bleach. Tumble dry low.

General

Are your products pet friendly?

Yes, our products are generally pet friendly (and believe us, pets LOVE them). Please note, however, as with all soft textiles, that excessive scratching or long nails may eventually cause product damage.

Why are some of your products vacuum packed?

We vacuum pack some of our products to occupy less space; this means more efficient shipping, less waste, and a decreased carbon footprint (yay!). 

When you unpack your product, it may take a day or two to spring back into its original, fluffy shape. Rest easy, it’ll happen!

Can I get a fabric swatch?

Currently, we do not offer swatch samples for any of our products.

Are your products free from toxins and harmful chemicals?

The use of chemicals is commonplace and necessary in the production of fabrics, but some chemicals are better and safer to use than others. 

That’s why the majority of our products, including all of our Bath Linens, Throws & Bed Blankets, Snug Waffle Robes, Snug Sham Sets and more have been certified according to STANDARD 100 OEKO-TEX. This certifies that our products are completely free from harmful substances, making them safe for you to use.

Are your products flame retardant?

Our products do not contain flame retardants due to the strong, chemical nature of these retardants. Many of our products are polyester-based, which is a naturally non flammable material.

Loyalty Program

How can I sign up for the loyalty program?

Sign up to become a Sunday Citizen VIP member here and you’ll earn points and exclusive rewards every time you shop. Don’t forget, membership is free!

How does the point system work?

After you become a member, you’ll earn one point for every dollar spent on Sunday Citizen softness. 100 points = $10 off your next cozy purchase. Easy peasy!  

To use your points, simply log in to your account, add to cart and select “Use Points” at checkout.

What are the benefits of being in the loyalty program?

As a Sunday Citizen VIP member, not only will you earn points to use for money off future purchases, but you will also get exclusive early access to product launches and sales throughout the year! It’s our way of saying thank you.

How do I refer a friend?

Give your friends $20 off their first order over $40, and receive $20 in points for each successful referral! Visit: https://sundaycitizen.co/pages/refer-a-friend

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