Tulum Throw Pillow

I've ordered these pillows 3 separate times and while I love how soft they are they are, the memory foam definitely has issues. Upon shipping, the memory foam insert arrives flat as a pancake about 1 inch thick. It stays that way unless you spend a lot of time massaging it and putting it in the dryer. If you just leave it on its own, nothing happens, And once you start working it to get it to be like a normal fluffy pillow, it starts emitting a bad smell. I think it's the gases from the memory foam. I tried calling the company but couldn't find a number and their email responses I received were not detailed or helpful. I ended up Googling other memory foam products to figure out how to get the memory foam to work properly. I am enjoying the pillows, just hoping the smell dissipates soon.