Love the robe , A + customer service
"I had a wonderful experience with both the product and customer service. I originally purchased the Snug Cardigan Robe, but unfortunately it arrived defective. When I contacted customer care, they were incredibly responsive and went above and beyond by sending me a Waffle Robe as a replacement since my original choice was out of stock. The Waffle Robe is actually more expensive and even softer than the one I initially ordered—I absolutely love it! I truly appreciate how smoothly everything was handled. The customer care team exceeded my expectations, and I couldn’t be more pleased with the outcome."