Frequently Asked Questions

We accept all major credit cards as well as Paypal. Please note, you can only use one form of payment per order, with the exception of Gift Cards. We only accept Sunday Citizen Gift Cards.

This depends on the state that you are buying from. Once you give us your shipping address during checkout, we will automatically calculate the sales tax if any. 

You get charged at the time you place your order. 

After your order is shipped out from our facilities, you will receive a tracking number from one of the carriers that we use. 

Because we start fulfilling orders as soon as they are placed, we cannot make changes or cancel submitted orders. 

If you would like to add items, simply place a new order. 

Since we do not store your credit card information, we cannot process changes made after the order is placed. If you’re in any way unhappy with what you purchased, please visit our return and refund policy within 90 days and send it back to us for a full refund.

Klarna allows you to split your purchase into 4 payments that will be charged from your card every 2 weeks. There is no interest and no hidden fees. 

To pay with Klarna is very easy. Just choose what you want and add it to your bag. At checkout, choose the "Pay with Klarna" option. Your payment will be divided into 4 installments that will be charged to your credit or debit card every 2 weeks. No sign up required. 

Our "90 days to fall in love" promise means that if you're not entirely pleased with your purchase, we’re happy to accept returns within 90 days. Returns will be refunded in the original method of payment. Returned items must be postmarked within 90 days of delivery to be eligible for a refund. We only have three exceptions: we do not accept returns on final sale items, gift cards, and international orders.

It usually takes 10-14 days to process returns. Once everything is settled, the full refund amount will appear back in the original account within 3 to 5 business days (this can vary depending on your bank or credit card company).

We currently offer free shipping on all orders within the 50 states of the USA. 

For international orders, shipping rates vary according to the carrier and take into account weight, distance, taxes and duties. 

Orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Our ethos is to make comfortable things. Part of this means that you can wear or use our stuff without worrying about what will happen if you spill something on them. They are easy to wash and will remain soft and lovely for years. 

All our items are machine washable. We recommend washing on a delicate cycle in cold water with a gentle detergent. You may tumble dry on low or medium with low heat or lay flat to dry. Do not use bleach and do not iron. Also, if you have one, it is recommended that you use a mesh laundry bag.